DP&L named 2018 Utility Customer Champion by Cogent Reports
DAYTON, Ohio – December 18, 2018 – The Dayton Power and Light Company (DP&L), a subsidiary of The AES Corporation (NYSE: AES), is one of thirty-three utilities designated as a 2018 Utility Customer Champion among residential customers, an annual honor given to gas, electric and combination utilities that exhibit exceptional performance in Brand Trust, Service Satisfaction and Product Experience. These three categories compose the Engaged Customer Relationship (ECR) index, which provides a holistic measurement of the entire utility customer experience.
This year’s Customer Champions rate an average of 41 points higher than industry peers. These and other findings can be found in 2018 Utility Trusted Brand & Customer Engagement: Residential™, a Cogent Reports™ study by Market Strategies International-Morpace.
“Customer Champion utilities are the most trusted providers that can appeal to customers with offerings they understand and value,” said Chris Oberle, senior vice president at Market Strategies International-Morpace.
For more information on DP&L’s customer programs, visit dpandl.com.